Privacy Policy

This Privacy Policy explains how Shine & Polish handles personal information when people use the website, make enquiries, request quotations, or arrange move-in and move-out cleaning services.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Email address

sales@researchorganjackal.click

Telephone

+27 71 690 8618

Postal address

86 Quartz Street, Hillbrow, Johannesburg, 2001

Privacy enquiries

Contact Page

Information We Collect

We may collect contact details, property-related information, booking details, access instructions, service preferences, payment-related records, and photographs of property condition where provided. We may also process correspondence and basic technical data needed to operate the website and manage requests.

The categories of information collected depend on the enquiry, booking, and service context.

How We Collect Information

We receive information when a person submits an enquiry, requests a quote, books a visit, shares property details, sends messages, or provides condition photographs. Some information is generated through appointment handling, service completion records, and website use.

Information is obtained directly from users and from records created during service handling.

Types of Cookies

We may use session cookies, persistent cookies, and similar technologies for essential site functions, preference handling, and general traffic analysis. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is limited to operational and basic analytical purposes.

Cookie Controls

We use standard cookie controls to support site operation and basic usage measurement. Users can manage cookies through their browser settings and, where available, through on-site preference tools. Disabling certain cookies may affect form handling or other functions.

Browser settings may limit or block non-essential cookies, although some site functions may be affected.

Processing purpose

How We Use Information

We use personal information to respond to enquiries, prepare quotes, confirm appointments, manage access and scheduling, carry out cleaning services, record completion details, process payments, maintain business records, improve service administration, and comply with legal obligations. We may also use limited technical data to keep the website functioning and to understand general site usage.

Processing is limited to operational needs and the purposes described in this policy.

Sharing partners

Sharing With Service Providers

We may share personal information with trusted service providers that support website operation, communications, record keeping, payment processing, or related administrative tasks. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

Legal basis

Legal Disclosure

We may disclose personal information if required to comply with legal obligations, court orders, lawful requests from public authorities, or to protect our rights, property, or safety, or that of others.

Disclosure may be required where law, regulation, or a lawful order applies.

Your Rights

Subject to applicable law, individuals may request access to their personal information, ask for correction of inaccurate details, object to certain processing, or request deletion where retention is no longer required. Some requests may be limited by legal or operational obligations.

Available rights may depend on the nature of the information and the reason it is held.

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before acting on the request, and we will respond within a reasonable period allowed by law.

Requests are handled after reasonable verification of identity and scope.

Retention of Information

We retain personal information for the period needed to manage enquiries, complete bookings, maintain business records, resolve disputes, and meet legal obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

When we update this policy, the revised version will apply from the stated effective date. If a change is material, we will take reasonable steps to make it visible on the website or through another suitable notice method.

This policy may be revised to reflect operational, legal, or technical changes.